Privacy Policy — 5520bet

01 Introduction

This Privacy Policy ("Policy") applies to all personal data collected and processed by 5520bet ("we," "us," or "our") in connection with your use of the 5520bet website at https://5520bet.club, including all games, betting services, account management features, promotions, and customer support interactions (collectively, the "Platform").

By registering an account, making a deposit, or otherwise using the 5520bet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

02 Data We Collect

5520bet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

2.1 Registration & Identity Data

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address and mobile number;
• Username and encrypted password;
• Government-issued Philippine ID details (for KYC verification);
• Residential address.

2.2 Financial & Transaction Data

• GCash or PayMaya account details (mobile number only — we do not store PINs or passwords);
• Bank account details for BPI, BDO, or Metrobank transfers;
• Deposit and withdrawal history;
• Account balance and transaction timestamps.

2.3 Gaming Activity Data

• Games played, bets placed, and outcomes;
• Session duration and frequency of play;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, self-exclusion status).

2.4 Technical & Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Cookie identifiers and session tokens;
• Pages visited, click patterns, and time spent on the Platform.

2.5 Communications Data

• Records of live chat, email, and support ticket interactions;
• Feedback and survey responses;
• Marketing preference settings.

03 How We Use Your Data

5520bet uses your personal data only for legitimate purposes directly related to the provision of our services. Specifically, we use your data to:

• Create and manage your account — including identity verification and KYC compliance;
• Process deposits and withdrawals — in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank;
• Deliver gaming services — including slots, live casino, bingo, and sports betting;
• Administer bonuses and promotions — and verify eligibility for offers;
• Comply with legal obligations — including anti-money laundering (AML) requirements and PAGCOR regulatory obligations;
• Enforce responsible gaming measures — including age verification, deposit limits, and self-exclusion;
• Provide customer support — via live chat and email;
• Improve the Platform — through analytics and user behavior data;
• Send service communications — such as account notifications, security alerts, and transaction confirmations;
• Send marketing communications — only where you have given explicit consent, and always with an easy opt-out option.

04 Legal Basis for Processing

Under the Data Privacy Act of 2012, 5520bet processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering;
• Legal obligation — processing required to comply with Philippine law, including AML regulations and PAGCOR licensing requirements;
• Legitimate interests — processing necessary for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent — processing for optional purposes such as marketing communications, where you have given explicit, freely given consent that you may withdraw at any time.

05 Data Sharing & Disclosure

5520bet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

5.1 Service Providers

Third-party vendors who assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software providers, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with this Policy.

5.2 Regulatory & Law Enforcement Authorities

5520bet may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine government authorities where required by law, court order, or regulatory directive.

5.3 Fraud Prevention & Security

We may share data with fraud detection agencies and identity verification services where we have reasonable grounds to suspect fraudulent activity, money laundering, or a breach of our Terms & Conditions.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 5520bet's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.

06 Cookies & Tracking Technologies

5520bet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies — required for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional Cookies — remember your language preferences, login state, and responsible gaming settings.
• Analytics Cookies — collect aggregated, anonymized data about how players use the Platform to help us improve the experience.
• Marketing Cookies — used only with your consent to deliver relevant promotions and measure campaign effectiveness.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of the Platform from functioning correctly. For more information, refer to your browser's help documentation.

07 Data Retention

5520bet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML regulations;
• Transaction and financial data — retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity data — retained for three (3) years from the date of each session;
• Customer support records — retained for two (2) years from the date of each interaction;
• Marketing consent records — retained until you withdraw consent, plus one (1) year for audit purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our internal data disposal procedures.

08 Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 5520bet:

• Right to be Informed — you have the right to know what personal data we collect and how it is used;
• Right of Access — you may request a copy of the personal data we hold about you;
• Right to Rectification — you may request correction of inaccurate or incomplete personal data;
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object — you may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Lodge a Complaint — you have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days in accordance with the DPA's implementing rules.

09 Data Security

5520bet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption — all data transmitted between your device and the 5520bet Platform is encrypted in transit;
• Encrypted data storage — sensitive data including passwords and payment details are stored using industry-standard encryption algorithms;
• Access controls — personal data is accessible only to authorized 5520bet personnel on a strict need-to-know basis;
• Regular security audits — our systems are subject to periodic vulnerability assessments and penetration testing;
• Incident response procedures — in the event of a data breach, 5520bet will notify affected users and the National Privacy Commission within the timeframes required by the DPA.

10 Children's Privacy & Age Restriction

If you are a parent or guardian and believe that a minor has provided personal data to 5520bet, please contact us immediately at [email protected] so that we can take prompt corrective action.

11 Third-Party Links

The 5520bet Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the 5520bet Platform. 5520bet is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform.

12 Updates to This Policy

5520bet reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 5520bet Platform following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 5520bet Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the in-platform chat widget
• Response Time: Within 15 business days for formal data subject requests

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.